Thank you for choosing our online website! We strive to provide you with the best shopping experience and deliver your orders to you in a timely and efficient manner. This Shipping Policy outlines important information about shipping methods, costs, delivery times, and other relevant details. Please read this policy carefully before placing an order.
We do Nationwide delivery in South Africa:
Shipping Costs (South Africa):
- Standard: R90
Leadtime:
- Order processing times: 1-3 Business days excluding weekends & public holidays
- Delivery: 2-5 Business days depending on your locations
Contact Us: If you have any further questions, concerns, or need assistance regarding our shipping policy, please don’t hesitate to contact our customer support team. We are here
Order Processing: a. Once you place an order, our team will process it within 1-3 business days (excluding weekends and public holidays). b. We will send you a confirmation email with the order details and tracking information once your order has been processed and shipped.
Shipping Methods and Couriers: a. We offer shipping to the whole of South Africa. b. We partner with reputable courier to ensure reliable and secure delivery of your orders. The courier for your specific order will be determined based on various factors, including shipping method, destination, and package size.
Shipping Costs: a. The shipping cost for your order will depend on several factors, such as the shipping method selected, the destination, the weight, and dimensions of the package. b. The shipping cost will be calculated and displayed during the checkout process before you complete your purchase. c. Occasionally, we may offer promotions or discounts on shipping costs. These promotions will be communicated through our website or promotional emails.
Delivery Time: a. The estimated delivery time will depend on the shipping method selected and the destination of your order. b. Please note that delivery times are approximate and may be subject to delays due to unforeseen circumstances, including but not limited to natural disasters, or logistical issues faced by the courier. c. We will make every effort to provide you with accurate delivery estimates and keep you informed of any significant delays.
Tracking: a. For all orders, a tracking number will be provided via email once the order has been shipped. b. You can use this tracking number to monitor the progress of your shipment on the carrier’s website. c. If you have any issues or questions regarding tracking, please contact our customer support team, and we will be happy to assist you.
Address Accuracy: a. It is important to ensure that the shipping address provided during checkout is accurate and complete. b. We are not responsible for any delays, misdeliveries, or additional costs resulting from incorrect or incomplete address information provided by the customer.
Lost or Damaged Packages: a. While we take utmost care in packaging and shipping your orders, we understand that unforeseen circumstances may lead to lost or damaged packages. b. If your package is lost or significantly damaged during transit, please contact our customer support team immediately. We will work with the courier to investigate the issue and resolve it as quickly as possible.
Returns and Exchanges: a. Please refer to our Returns Policy for information on returns, exchanges, and refunds HERE